Refund and Returns Policy

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (7 days Max).

1. If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at info@primadecorindia.com mentioning your Order ID. The replacement will be issued to you at no additional cost.  
2. Shipping and COD charges are non-refundable
3. Raise your return request within 10 days of receiving the shipment through info@primadecorindia.com 
4. If you receive any defective product, do contact us immediately by mailing us at  info@primadecorindia.com  with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.
5. If you have to cancel an order, please do so before your order is shipped
6. If  you cancel your order before it has been shipped, we will refund the entire amount
7. The shipping charges for sending the products back have to be borne by the customer
8. Once we have received the products a quality check will be done by our team
9. The amount refunded to you would be only for the products, not the shipping charges
10. If you do opt for a credit note, you cannot encash it later. 
11. Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 100 INR would be given to you as a credit note for reverse shipping.
12. We unfortunately do not have an exchange policy for international customers.
13. For COD orders, the refund link will be sent to registered email and contact number. Incase of non redemption of the link, you can contact our customer service within 3 months for a new link. 
14. If you first opted for an exchange and then would want to return the exchanged product for a refund ,you would have to bear the 100 Rs reverse shipping charges

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  info@primadecorindia.com .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  info@primadecorindia.com  and send your item to

1. Raise an exchange request within 10 days of receiving the product through. Once we have it with us, we will ship the replacement product to you within 5-7 working days. You can raise your exchange request through  info@primadecorindia.com  You will receive an approval mail from us within 48 hours if the request is accepted
2. A pick-up would be arranged and a label would be sent to you via email which needs to be attached to the package for reverse pick-up
3. Please make sure that the original packing is intact when the product is picked up.
4. No return and exchange request would be accepted if the return/exchange request is raised after 10 days of receiving the shipment. In case of  exceptional cases please write to us at info@primadecorindia.com 
5. You will be notified by us, once we receive your shipment.
6. In case we do not have a pick-up service available at your location, you would have to self-ship the product. A maximum of 100 INR would be given to you as a credit note for reverse shipping.
7. The exchange would not be accepted if the product was customized for you.
8. If you want to exchange the product you ordered for another product of a higher amount, we will give you a coupon code for the amount of the product you returned. You can use this code while placing the order and pay the balance amount on your next purchase.
9. If you want to exchange your product with another product of a lower amount, we will ship the product as soon as we receive it and the balance will be refunded back to you. You can also opt for a credit note for the balance amount, which can be used for your next purchase.
10. Once you opt for a credit note, you cannot encash it later.
11. Products bought during sale are non-refundable 
12. Exchange is possible only once. If you opt to exchange the product the 2nd time, you would have to bear the reverse shipping charges and forward shipping charges, which would cost you 200 INR.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at  info@primadecorindia.com  for questions related to refunds and returns.